Liability Claims

Assureds must give us written notice as soon as reasonably practicable (or immediately – depending on the actual policy wording) of any occurrence that may give rise to a claim under the policy.

Early notification to us is essential so that we can fully investigate all relevant circumstances, provide appropriate assistance to our Assureds and protect them against any third party claimant(s).

Any communication about a claim (including any letter of claim, writ or summons) must be sent to us unanswered immediately upon receipt. If Assureds receive a Claim Notification Form from a Claimant’s Solicitor then they must immediately send a copy to us at: [email protected] and acknowledge by email to the Claimant’s Solicitor that they have done so. Please click the link below to open a Microsoft Outlook template for Assureds to use:

Acknowledgement to Claimant Solicitor of CNF with copy sent to TMHCC and Broker

Further details of the reporting conditions governing claims and/or notifications of occurrences are contained in the individual policy wordings.

Claims or occurrences which may give rise to a claim on all policies other than commercial motor may be reported to TMHCC in one of the following ways:

LIABILITY & CAR CLAIMS

Direct to us as follows:

By post for the attention of the Liability Claims Department:

Tokio Marine HCC

6 Old Field Road

Bocam Park, Pencoed

Bridgend,  CF35 5LJ

By email: [email protected]

If a TMHCC-approved loss adjuster has already been nominated by HCC Underwriting Agency Ltd to handle claims to a policy under a delegated authority, notifications may be made directly to the adjuster.

TOUR OPERATORS CLAIMS

Direct to us as follows:

By post for the attention of the Tour Operators Claims Department:

Tokio Marine HCC

6 Old Field Road

Bocam Park, Pencoed

Bridgend CF35 5LJ

By email: [email protected]