Provided by Surety Mexico


Claims Information

At Tokio Marine HCC, we are committed to the prompt and professional handling of claims.

Need to report a claim? Please check your policy for claims reporting instructions. If you do not have a copy of your policy, contact your broker or agent for assistance.


Please contact us, personally or by phone, at any of our Branches in Mexico, or through our email [email protected], providing the following information:

  • Name of the Obligee.
  • Surety bond number.
  • Name of the Principal.
  • Amount of the surety bond.
  • Brief description of the non-compliance.
  • Name, phone number and/or email contact.

Once the previous notice or claim of the surety bond has been reported, we ask you to wait for a claims attorney to contact you, to set up an appointment and depending on the coverage claimed you will receive a letter requesting documents, which should be requested to process your claim.

Main contacts

Head office

Avenida Paseo de la Reforma Número 505, Piso 42, Suite G.
Torre Mayor
Colonia Cuauhtémoc, C.P. 06500
Alcaldía Cuauhtémoc, Ciudad de México

Surety Mexico Claims

For Surety Mexico claims inquiries, contact us on this email.