Claims process
Each claim is unique in its nature and complexity. The following steps describe the typical claims management process and workflow:
- Receipt of claim or incident notice
- Review of claim / assignment to appropriate adjuster / acknowledgement email
- Adjuster review for coverage and coverage determination
- Contact with insured / analysis of covered claims / liability-damages determination
- Claim resolution
- File closure
Our claim assignments are made by jurisdiction and claim type to maximize efficiency and results. Our claim acknowledgements provide clients with the contact name, phone number and email address of the file handler to facilitate ongoing communication throughout the life of the claim.
We are dedicated to continuous process improvement to best serve the public entity market.