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See all the news storiesTokio Marine HCC views the claims settlement process as the true “shop window” of the business and a key differentiator in a highly competitive market. It is at the point of claim that our commitment to service, fairness, and technical expertise is most clearly demonstrated.
Our claims strategy is designed to ensure that customers are treated fairly at all times and that claims falling within the scope of the policy wording are assessed, processed, and settled promptly and efficiently. We place strong emphasis on transparency, consistency, and timeliness throughout the claims lifecycle.
Tokio Marine HCC employs experienced, technically skilled claims professionals who are customer-focused and empowered with appropriate authority to enable swift decision-making. This structure supports early assessment, proportionate handling, and prompt settlement.
Our claims processes are designed to be both effective and scalable. An efficient referral framework ensures that larger or more complex claims receive appropriate senior oversight, while still being handled within comparable timeframes to smaller claims. This approach maintains a consistent, even-handed quality of assessment across all claims, regardless of size or complexity.
On the London Market Claims page, customers can find clear guidance on how to notify a claim, the information and documentation typically required, and what to expect once a claim has been reported. The page also outlines our approach to claims assessment, referral, escalation, and settlement, together with our commitment to open communication, transparent decision-making, and timely resolution.
This page provides an overview of the specialist claims business units operating within Tokio Marine HCC’s London Market platform. These business units reflect the way our claims function is structured, ensuring that claims are handled by teams with dedicated expertise in the relevant class of business:
Accident and Health, which manages personal accident and health-related claims. Open Market Property, responsible for claims arising from property risks written on an open market basis.
Treaty Reinsurance, which handles claims under treaty reinsurance arrangements requiring detailed analysis of reinsurance contracts.
Further specialist units include Energy, dealing with claims arising from energy production and infrastructure risks; Marine Hull and Cargo focusing on losses involving vessels and goods in transit; and Marine Liability, managing third-party liability exposures associated with marine operations. The page also includes PA, Contingency and Crisis Management, covering personal accident, event cancellation, and crisis response claims, as well as Delegated Property, relating to property claims handled under delegated authority arrangements.
This specialist business unit structure allows customers and brokers to identify the most relevant claims team quickly and provides reassurance that each claim will be managed by experienced professionals with the appropriate technical knowledge and authority. Overall, the London Market Claims page is designed to give customers clarity and confidence in how claims are handled, what to expect at each stage of the process, and how Tokio Marine HCC supports them throughout the life of a claim.
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