News & Events

Broker Expo: A day in the life of Frances Eaton

Thursday, September 21, 2017

One of our Senior Underwriters based at our new Manchester office, Frances Eaton, attended Broker Expo Leeds today – here’s what she got up to:

07:00 – Get up, get ready, and get going to the Royal Armouries Museum for Broker Expo!

45 miles away from my day-to-day base of Tokio Marine HCC’s Manchester office, theLeeds Broker Expo provides an excellent opportunity for me to catch up with our existing regional brokers and get to know those we are yet to speak to. We’re extremely committed to trading in the regions – so it’s worth setting the alarm a bit earlier for!

09:00 – Arrive at Exhibition Hall

For me, these events are all about the networking – and this begins as soon as the Expo opens. Spending time with brokers, existing and new, really gives me the chance to understand their needs and issues in order to tailor our offering. It was also great to let brokers know a bit more about our Manchester office, which offers a range of products including, Professional Indemnity, General Liability, Management Liability and Cyber insurance.

10:45 – Refreshments following an insightful panel

Picked up a much-needed coffee after attending the “Meet the CEOs and senior managers” panel. I always find it interesting to hear expert industry opinions on levels of insurer service, how technology advancements are impacting broker relationships, and to ensure I am up-to-date with the issues affecting the regions.

11:45 – A glimpse into the Future of Broking

Attending BIBA’s session on The Business Case for Innovation gave a great insight into emerging innovation trends and the best strategies to embrace them.

12:15 – A working lunch

Half way through the day already? The morning flew by and there was a great atmosphere at lunchtime, with discussions fuelled by the preceding talks.

It was great to meet so many representatives of SME businesses, with whom I had several conversations about Tokio Marine HCC’s Management Liability product. It’s a product I’m really proud of and so it was great to fill brokers in on the benefits, including a 45-day Management Buy Out, automatic extra limits for non-executive directors, a 10-year protection period for retired directors, a maximum limit of indemnity of £10m, any-one-claim basis, and specifically designed for SMEs with a turnover of up to £50m.

14:15 – Client service and the region’s economy

I was particularly looking forward to this session, designed to analyse the issues that touch the everyday working life of Yorkshire brokers. This is exactly why we attend events like Broker Expo to achieve a deeper awareness of the issues brokers in the regions face, and how we can help.

Topics covered by the panellists:

  • What could Brexit mean for the region?
  • What can Yorkshire do to attract experienced employees?
  • How to run training programmes for brokers
  • How to build solid relationships with clients that boost retention rates
  • Delivering a digital customer-focused strategy for customers
  • The state of the UK economy and the sectors that are strong in Leeds and Yorkshire
  • Business opportunities that could emerge in coming years

15:00 – Time to reflect on the day

The previous session provided much food for thought. Conversations during the afternoon refreshments included remarks about the success of the day along with further debate around the client service panel. One of my main talking points was around delivering a digital customer-focused strategy. Cyber remains a hot topic with businesses looking to develop digital strategies, and this was prevalent as ever at the Broker Expo. Designed specifically for the SME sector, our Cyber product has been created to provide wide-ranging protection at extremely competitive premiums. Find out more and watch our video here.

15:30 – And so it ends

Broker Expo Leeds is over for another year, but the information gathered and relationships developed, both new and existing, will be coming back with me to Manchester and beyond! 

To get in touch with Frances Eaton, email