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Gülsah Dagdelen, Cyber Manager for EMEA and Latin America at Tokio Marine HCC (TMHCC), joined industry peers at an Insurance Business roundtable to discuss the evolving cyber insurance landscape — including regulatory shifts, AI-driven threats, and a potential ban on ransomware payments.
Dagdelen noted that while ransomware remains a key driver of cyber claims, TMHCC’s focus has never been solely on ransom payments themselves, but on assessing and strengthening clients’ technical resilience. “The ransom is rarely the biggest concern,” she explained. “What matters is how resilient a company is — its ability to recover systems quickly and limit exposure.”
Addressing the debate on potential ransomware payment bans, Dagdelen emphasized that TMHCC does not recommend paying ransoms, but believes such regulation could prompt firms to enhance their preparation, prevention, and recovery strategies. “A ban could encourage more organisations to do what they should already be doing,” she said.
On AI and regulation, Dagdelen warned that artificial intelligence is a “double-edged sword,” empowering both defenders and attackers, and highlighted that “companies are regulated — hackers are not.” Dagdelen said. She also welcomed the alignment between new regulatory frameworks, such as the EU NIS2 Directive and the forthcoming UK Cyber Security and Resilience Bill, and TMHCC’s own risk-assessment frameworks, noting that this overlap ultimately benefits clients by promoting stronger security standards and access to better coverage terms.
Reflecting on market trends, Dagdelen pointed to a more stable SME cyber market, aided by evolving underwriting tools and new entrants, which are helping improve efficiency and accessibility in cyber insurance.
Read the full discussion on Insurance Business HERE
