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Tokio Marine HCC’s (TMHCC) purpose is to help businesses thrive in the face of adversity. And when adversity comes, our team of highly experienced claims experts are on hand to deliver on that promise. This is the "moment of truth", where life- and business-changing decisions are made, and it’s where our expertise really comes to the fore.
Our Claims Value Proposition is underpinned by four guiding principles that we apply to every claim we manage. They are Expertise, Fairness, Transparency and Continuous Improvement. The way we manage claims is our shop window to the market, which is why we invest so much in securing the right expertise to tailor our response to individual claims, whatever they are and wherever they occur.
At TMHCC, we take that responsibility seriously. Our professional claims departments are integral to the business, working side-by-side with clients, brokers and underwriters to ensure we live up to our promises.
Knowing you are in safe, reliable and expert hands is where the true value of any insurance policy lies, and at TMHCC, you can count on us every time.
We maintain dedicated teams by line of business, ensuring deep technical knowledge.
Our handlers have proven experience in their specialties, recognizing patterns and solutions others miss, enabling swift, accurate decisions that protect clients’ interests.
Our underwriters and claims professionals are embedded across the business, ensuring that expertise and knowledge are shared in every team.
We assess every claim for validity, with the aim to provide a consistent and timely outcome for our insureds.
We stand alongside insureds in their time of need, providing clear explanations and exploring alternatives even in challenging situations, never forgetting the human impact behind every claim.
A dedicated claims handler manages your claim from start to finish. Technology streamlines the process, allowing our experts to focus on making informed decisions on your claim.
We provide proactive updates and clear explanations, ensuring brokers and insureds always understand their position and can act with confidence.
We actively collaborate with insureds and brokers to enhance our service, investing in technology that supports expertise.
Through education initiatives and knowledge sharing, in close partnership with underwriting, we address the market’s expertise gap while continuously refining our processes to deliver better outcomes for all stakeholders.
You can have confidence in our team of experts because they have decades of collective experience in managing some of the world’s most complex claims. Working closely with our underwriters, our claims teams understand risk in all its forms and how it manifests in different sectors, regions and environments, allowing them to deliver a fair, informed and transparent approach to business continuity.
Find out more about how this works in practice from those who know:
Senior Vice President, Chief Claims Officer
Chief Claims Officer - International
With 4,400 employees worldwide, Tokio Marine HCC (TMHCC) underwrites more than 100 specialty insurance products across over 180 countries and territories, making it one of the world’s leading specialty insurers.
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