Provided by Specialty Group

Disability and Contingency Claims

Our claims processes are critical to our business. We have an overall claims strategy that operates across all our business lines.

Tokio Marine HCC views the claims settlement process as the true “shop window” of the business and a key differentiator in the market. Our approach to claims handling reflects our commitment to high standards of service, technical expertise, and positive customer outcomes.

Our claims settlement strategy is designed to ensure that customers are treated fairly at all times and that claims falling within the scope of the policy wording are assessed and resolved in a timely and efficient manner. We apply a consistent and well-structured approach to claims handling, with a focus on clarity, proportionality, and responsiveness throughout the claims journey.

Tokio Marine HCC is committed to clear and open communication with customers. Where policy terms or coverage considerations apply, we provide clear explanations to support understanding and transparency, and we work constructively with customers to help them understand their position and available options.

We employ experienced claims professionals with specialist expertise in disability and contingency risks. Our claims teams are customer-focused and empowered with appropriate authority, enabling prompt assessment, informed decision-making, and effective resolution of claims.

Our claims processes are designed to support consistency and quality across all claims. Established review and governance arrangements ensure that claims of all sizes benefit from the same high standard of technical assessment and oversight, supporting fair, balanced, and dependable outcomes.

Overall, Tokio Marine HCC’s disability and contingency claims service is designed to provide customers with confidence, reassurance, and clarity, supported by experienced professionals and a structured, transparent approach to claims handling.

Get in touch
Claims
Martin O'Connor

Claims Manager

Main contacts

Directory
Head office

The St Botolph Building
138 Houndsditch
London
EC3A 7BT
United Kingdom 

+44 (0)207 702 4700
Claims
Martin O'Connor

Claims Manager